If your student was absent on picture day, and your school participates in a retake day, then they'll be automatically signed up to participate as part of our retake list.

Yes, you can access our data privacy policy here.

During our peak season, print orders can take 3–4 weeks before they are added to our print queue and shipped out to you. Digital orders are sent to your email directly after placing your order.

Yes! You can add retouching when ordering. Here's how:

1. Click any photo to add to your cart
2. Add "Retouching" to your cart
3. One retouching fee covers all photos in your order

For digital orders with retouching: Your order will be delivered immediately, but the retouched version follows the same timeline as print delivery (3-4 weeks to production queue, then processing time).

Common retouching: Skin smoothing, color correction, removing blemishes.

No, we don't offer text overlays on photos because we print different size ratios and text would print differently depending on the size.

Workaround: You can add text yourself after downloading digital photos using free tools like Canva, Photoshop, or Preview (Mac).

Online (easiest): Log into your student's gallery using their access code, select photos, add to cart, and check out with a credit or debit card.

Trouble ordering online? Contact us and we can help you place an order over the phone or discuss payment options.

No pre-orders: Galleries don't open until 3-4 weeks after picture day, so all ordering happens after photos are ready to view.

Same picture day (e.g., both kids from Spring 2026):

• Use the same email to log into each student's gallery
• Add items from both galleries to your cart
• Check out once

Different picture days or years (Spring 2026 + Fall 2026, or past years):

• These MUST be ordered separately
• This is why items may disappear from your cart when you switch galleries—the system keeps each picture day isolated

Why? Each picture day is a separate photo shoot with different pricing and settings. We can't combine them into one order.

Unfortunately, if you miss the retake date, your student won't be photographed that year.

However: You can always order photos from past years using your school's picture day dashboard (scroll to the bottom to see "Past Season Galleries"). We keep all galleries forever, so you can order photos from any year.

To avoid this next year: Join Smile Club so you get reminders about retake dates.

Photography: Free (no cost to be photographed, no obligation to purchase)

Products: Prices vary by size/type (4x6 prints, 8x10 prints, digital downloads, etc.). Want to see pricing before picture day? Contact us and we'll send you our price list.

Shipping: There is a shipping fee for print orders. Some schools offer free shipping to school for a limited time after galleries open—check your school's dashboard.

Not happy with your photos? Reach out within 30 days and we'll discuss retake or retouching options.

We add a small watermark to protect our photographers' work. Think of it like a security tag at a store—it protects the images we need to sell to keep providing free photography to schools.

Don't worry: The watermark doesn't affect printing quality and won't show up on printed photos.

Having trouble seeing your photos? Let us know and we can discuss options to help you view them better.

School picture days are individual photos only.

Want sibling or family photos? We offer family portrait sessions! Check your school's parent dashboard for details on booking. If you can't find it, use our school finder to get your dashboard link.

Learn more about Bloom Portraits family sessions.

If something arrives damaged or wrong, we're happy to fix it! Here's our process:

1. Contact us with photos of the damage/issue and your order number
2. We'll send a replacement
3. We ask that you destroy/cut up the original damaged item (so it's not accidentally used or resold)

This protects you and us—we want to make sure you get perfect photos.

Timeline: 3-4 weeks after picture day, galleries are ready to view and order.

How you'll find out:

• Smile Club members: You'll get an email directly from us when galleries go live
• Not in Smile Club: Your school will send you a notification

Can't find your gallery?

1. Check your email (including spam folder) for a link from us or your school
2. Go to your school's picture day dashboard and check the status
3. Don't know your dashboard link? Use our school finder

Still nothing? Contact us with your student's name and school.

Your access code is usually: Your student's ID number from school

Can't remember it?

• Log into your school's Infinite Campus or Parent Portal (same place you check grades)
• Find it there and use that number to log into the gallery

Your school uses a custom code?

• Check your school's picture day dashboard for the access code
• Your school will also send it in the gallery notification email

Troubleshooting:

• Access codes are case-sensitive
• Make sure there are no extra spaces before or after
• Try different capitalization if it doesn't work

Still stuck? Contact us with your student's name and school—we can help troubleshoot.

Note: We can't provide ID numbers over the phone due to privacy rules, so contact your school directly if you can't find yours.

It's Colorado—we know weather happens! Here's how we handle it:

• If weather allows, we'll photograph in the morning
• If conditions are bad, we'll reschedule to a different day
• You'll get notified by us or your school if picture day moves

Check your school's parent dashboard for the most up-to-date picture day schedule.

Print shipping: $5.95 per order, ships to your home with USPS tracking

Shipping timeline: 3-4 weeks to production queue + 1-2 weeks to ship (we'll email when it ships with tracking info)

Free shipping to school: Some schools offer free shipping to school for 2 weeks after galleries open. Check your school's picture day dashboard to see if this applies to you and when the deadline is.

Digital orders: Emailed immediately at no charge

Digital links should arrive within 1-2 minutes. If you haven't received it:

1. Check your spam/junk folder first
2. Make sure you entered your email correctly at checkout
3. Wait up to 24 hours (rare delays happen)
4. Still nothing? Contact us with your order number—we can resend

Heads up: Download links expire after 7 days. If your link expired:

• Just click the expired link
• A fresh link will be automatically emailed to you for free
• (This only works if the gallery is still active)

We want you to love your pictures! If something doesn't look right, reach out.

What we can help with:

• Color or lighting issues
• Retouching (skin smoothing, blemish removal, etc.) when ordering
• Retakes or reshoots if available

How to request help:

• Contact us within 30 days of picture day with your student's name
• Describe what you'd like different (or share a photo)
• We'll work with you on a solution

After 30 days: Retakes may not be available depending on our schedule, but we'll still help however we can.

Don't panic! We can help. Contact us right away with your order number and let us know what needs fixing:

• Wrong email address
• Wrong shipping address
• Ordered the wrong item
• Duplicate order (ordered same photo twice)

The sooner you contact us, the easier we can fix it.

We handle refunds on a case-by-case basis because we'd rather fix the problem than refund:

We CAN fix:

• Print quality issues → reprint & reship
• Damaged order → replacement
• Wrong item ordered → correct item
• Color/retouching requests → we'll adjust
• Digital link issues → resend
• Duplicate order (contacted quickly) → we'll work with you

Digital downloads: Once delivered, files cannot be returned (you own them). But if you ordered a duplicate by mistake, contact us right away and we'll help.

Bottom line: Reach out to us first. We'd much rather make it right than issue a refund.

Galleries stay available forever! You can order photos from any year your student attended the school.

How to find past photos:

1. Go to your school's picture day dashboard
2. Scroll to the bottom
3. Click the year you want under "Past Season Galleries"
4. Log in with your access code
5. Order as normal

Important notes:

• Each year's gallery is separate, so different years = different orders
• Each order has shipping (shipping cannot be combined)
• Access code = your student's ID or custom code from your school

Can't find your dashboard? Use our school finder